Wed, 23 Sept | Holiday Inn Regents Park

The London Homelessness Conference 2020

Kindly Sponsored By

In Association With

Time & Location

23 September 2020, 09:00 – 17:00 (NEW DATE)

Holiday Inn Regents Park, Carburton Street, Fitzrovia, London W1W 5EE


Early Bird - £260+VAT

£20 discount off the STANDARD on bookings made before the 7 February 2020 (not to be used when booking 3 or more delegates - see below for a greater discount).

Standard Ticket - £280+VAT

When booking 3 or more delegates choose 2 Standard tickets first (See Below).

Third & Subsequent Delegate Ticket - £140+VAT

When 2 Standard tickets have already been booked by the same organisation subsequent delegates should select this ticket (50% discount on the Standard Rate.

About this Conference

A must-attend conference for all local authority homelessness and allocations professionals.


IN 2015 we saw significant changes in the way Housing Options Services work. This came about from judgements in the courts and the Ombudsman decisions. The introduction of the Homelessness Reduction Act in 2018 brought fresh challenges to every local authority, against a backdrop of rising demand and shortage of affordable housing.

THIS conference has been designed to offer practical advice and solutions in the areas of homeless prevention as well as how to meet all the challenges of the Homelessness Reduction Act. You will hear from leading national experts in the areas of homelessness, allocations and trailblazers.


THIS conference will give delegates:

An insight into how local authorities are managing the demands of the Homelessness Reduction Act
Best practice on how to prevent homelessness from leading trailblazers and local authority managers
Confidence in developing genuine prevention and relief strategies to successfully reduce homelessness taking into account the latest research
Details of recent developments in allocations and homelessness case law in the County Court, High Court, Court of Appeal, Supreme Court
Expertly written one page flowchart detailing what the Housing Act 1996 as amended looks like
First hand details as to how the Local Government Ombudsman wants local authorities to discharge their duties under the Homelessness Reduction Act  
Great guidance on how to best set up partnerships with different organisations, the potential pitfalls and how to evaluate these


Toby Vanhegan, Barrister at 4-5 Grays Inn Square Chambers

​Toby is described by the Chambers and Partners Directory as “a thorn in the side of local authorities” and demonstrates experience in homelessness, immigration and asylum, and EU free movement law in the context of the housing sector. Toby is co-author of ‘Homelessness and Allocations’ - a definitive guide to the law on allocations and homelessness with the latest version published in June 2018. He is part of 4-5 Grays Inn Square Chambers whose barristers are noted experts in housing, landlord/tenant and residential & commercial property disputes.

His Honour Judge David Saunders

Appointed by the Queen as a Circuit Judge in January 2018, HHJ David Saunders is based at the Central London County Court located at the Royal Courts of Justice where he specialises in civil cases and has presided over many S204 homeless appeals.

Andy Gale, Housing Consultant

Andy is one of the best known names in the field of homelessness and lettings. He trains and advises local authorities around the country. He has a wide range of local government experience having worked as Housing Needs Manager for Harrow Council and with the DCLG. He has also become an expert advisor on how to use the private rented sector to prevent homelessness or to discharge. Andy has worked with many local authorities to help them become ready for the Homelessness Reduction Act.


John Littlemore, Head of Housing & Community Services at Maidstone Council

John is employed as Head of Housing & Community Services by Maidstone Borough Council; covering Housing, Community Safety, Environmental Health and Licensing. John has nearly 30 years’ experience working within the public housing sector for both local authority and housing association organisations at a senior level. John is a Fellow of the Chartered Institute of Legal Executives and an Associate Member of the Chartered Institute of Housing. John is the current Chair of the Kent Joint Policy and Planning Board - a strategic partnership between health, housing and social care.


Anita Silberbauer, Progression Manager at Crisis Brent Single Homelessness Prevention Service

Anita has  over ten years' experience of developing and implementing and reviewing a range of homelessness services. Within this role, Anita has been managing the Single Homeless Prevention Service - an innovative, payment by result service to prevent and relieve homelessness in collaboration with Brent Council - for two years, and combining a focus on ambitious targets with continuous service improvements.  

Jane Greenstock, Senior Consultant in Public Policy at ICF

Jane is a Senior Consultant at ICF with ten years' experience of working in public and voluntary sector research. As well as the being the deputy project manager of the recent MHCLG evaluation of the Homelessness Reduction Act she has worked as a case study lead for two other MHCLG evaluations, on Homelessness Prevention Trailblazers programme and the Housing First pilots (ongoing). In a previous role at the Social Care Institute for Excellence she conducted case studies of preventative projects in adult social care, which also included a focus on how support for individuals which encompasses housing advice and support can make important and positive contributions to the wellbeing of individuals. 

Neil Mackay & Lowri Dixon, Investigators at Local Government & Social Care Ombudsman

Neil investigates complaints about councils, some other public bodies and social care providers. I investigate complaints about a range of services including homelessness, housing allocations, private rented sector standards, housing benefits and payments and the right to buy. Lowri is an Investigator, currently working in the assessment department. She assesses complaints about a range of housing issues, in particular homelessness and housing allocations, to decide whether the Ombudsman can and should investigate them.

Courtenay Forbes, Business Support Officer at Unseen

Courtenay has worked at the UK Modern Slavery Helpline, run by Unseen, for two years. She worked as a Helpline Supervisor, undertaking the daily management of the Helpline floor and overseeing case work. She has had experiences with many different types of human trafficking situations and has supported the Helpline in getting survivors to freedom. She now focuses on working with businesses with their modern slavery risks and maintains an active role in supporting the team of Helpline Advisors. She acts as the on-call senior team member for operatives to raise urgent or sensitive cases to. Before working at the Helpline, she worked with several charities, on issues such as justice, torture, refugees and asylum seekers.

Amy Varle, Entrepreuner

At 16 Amy was homeless when a stay in a supported accommodation project for young people changed her life She began working with local government managing council-owned property with the needs of vulnerable people the authority housed. She created a diverse professional network of both housing and support providers making these available to anyone in need. After a study tour of the USA Amy published 'Social Property Investment: Pioneering Strategies for 21st Century Homelessness Prevention and Response' which she has delivered to policymakers, including the Prime Minister. She now develops and promotes new solutions towards homelessness, freely sharing her creative knowledge and working on such projects as The Manchester 'Stock Exchange' Homeless Initiative with Gary Neville and Ryan Giggs. Amy has directly provided homelessness solutions to over 100 socially disadvantaged individuals, showing governmental savings in excess of £2.5 million.

Who Should Attend

  • Homelessness/Housing Options Officers and Managers

  • Reviews Officers

  • Housing Policy Officers and Managers

  • In-House Solicitors

  • Letting/Allocations Officers and Managers

  • Youth Homelessness Officers

  • Housing Associations responsible for making homelessness and suitability decisions


Morning Programme


Registration and Refreshment


Opening Address
Minos Perdios


Recent Developments in Allocations and Homelessness Case Law

Toby Vanhegan

  • How does the Supreme Court consider affordability?

  • How the High Court views 'Out of time' Review Requests  

  • Key homelessness decisions in the CoA

  • Problems with disqualification criteria, e.g. residence, ASB


A View from the Bench

HHJ David Saunders

  • The perils and pitfalls of housing litigation

  • The challenges faced by County Courts when trying to interpret judgements of higher courts

  • What judges like to see in review decisions


Optional: HOPE Showcase on Eligibility


The HRA 2 years on – overcoming the challenges and what changes might we expect to homelessness and allocations under a Conservative majority Government 

Andy Gale

  • What has worked and not worked 2 years on from the introduction of the HRA 

  • How to overcome the most common problems including casework and legal challenges 

  • What might the future policy direction for homelessness and allocations look like under a Conservative majority Government? 


Questions and Answers Session


Hot and Cold Luncheon

Optional: HOPE Showcase on the HCLIC Compliance Checker


Afternoon Programme


Workshops (Select 2 out of 5 options)


Option 1: Achieving Significant Reductions in Rough Sleeping 
John Littlemore & Hannah Gaston

  • How to achieve a significant reduction in rough sleeping

  • The importance of buy in from officers and partners

  • Making the engagement customer led


Option 2: Effectiveness in homelessness prevention and reduction: Lessons from the Homelessness Prevention Trailblazers programme and implementation of the Homelessness Reduction Act
Jane Greenstock

  • ICF's evaluations of the Homelessness Prevention Trailblazers programme and the Homelessness Reduction Act including: 

  • Learning from the Homelessness Prevention Trailblazers programme 

  • How local authorities prepared for, implemented change and are delivering services under the Homelessness Reduction Act


Option 3: Meeting the Needs of Single Homeless People in London
Anita Silberbauer

  • How to support the needs of single people

  • How to prevent and relieve homelessness for single people over the age 18

  • How to collaborate to achieve common outcomes


Option 4: Identifying and supporting victims of modern slavery and human trafficking in the homelessness context
Courtenay Forbes

  • The link between homelessness and modern slavery/human trafficking

  • The law on modern slavery and human trafficking

  • How to correctly spot the signs of exploitation and what to do about it 


Option 5: HOPE: Intelligent and User friendly Software to meet the needs of all Housing Options Services

Home Connections

  • Intelligent software that automatically does H-CLIC compliance checks and submits to DELTA

  • Software that delivers an early prevention service via a Smartphone APP, self-service options and much more

  • Compliant with all aspects of the law.


Optional: HOPE Showcase on the PHP/Applicant interaction 


Local Government and Social Care Ombudsman & the Homelessness Reduction Act 

Neil Mackay & Lowri Dixon

  • How does the LGO see the implementation of the Homelessness Reduction Act?

  • What are the recommendations from the LGO in how homeless applications should be processed


Homelessness, the Crisis and the Future

Amy Varle

  • Homelessness Statistics/Current Research Findings

  • Collaborative Working as a Solution - The success Model

  • 2020 and Beyond - What Next?


Closing Address

Minos Perdios


16.50 Close of Conference

Share This Event

© 2020 by Housing Reviews Ltd